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Frequently Asked Questions

  • How do I send vaccination records?
    You can send vaccination records to , upload them to your customer portal account, or have them with you at the time of your appointment.
  • Do I still need vaccination records on file if my services are at home?
    Yes! Since dogs and cats can spread viruses and bacteria through their dander and saliva, we require up-to-date vaccinations for all our clients to prevent transfer of diseases between homes.
  • What vaccines are required by TCC?
    We require proof of up-to-date Rabies, DHLLP, and Bordetella. You can have them with you, upload them to your customer portal account, or email them to We also accept titers.
  • What method do you use for training?
    We are a Force-Free, Fear-Free company. We focus on using positive reinforcement to teach the dog what to do. We do not use shock/e-collars, prongs, or choke collars.
  • What is your main form of communication?
    TCC uses email and texts as our main forms of communication. Please make sure you are set up to receive our emails. You will receive emails and texts about upcoming appointments, reservations, and other announcements.
  • How will you access my house?
    For any services which require us to access your house while you're not there, we require the use of a mechanical lockbox. We can provide you with one for a one-time fee of $20 (you will keep the lockbox). If you already have a lockbox or prefer to buy your own, our only requirement is that it be mechanical, not electronic. We require a lockbox even if you have a keyless entry system, as we have experienced failures of these systems in the past, leaving us unable to provide care to your pets. We also require that you provide us with the name and contact information for one LOCAL contact who also has a copy of your key. This contact could be a family member, friend, or neighbor and should be someone who could take care of your pet in case of a catastrophic emergency, such as a natural disaster or fire, or in the event your pet becomes a danger to itself or the pet sitter.
  • What are trainer certifications and why do they matter?
    The dog training industry is unregulated and there are no licensing requirements to start a business. Certifications matter because not only are experience and knowledge required to attain them, but continuing education units are required to maintain them. As science-based trainers, it is essential that we are up to date on current behavior science, skills, and practices. See below for a brief explanation of certifications our trainers have attained. CPDT-KA, Certified Professional Dog Trainer, Knowledge Assessed: indicates that a dog trainer has passed a comprehensive exam on instructional skills, learning theory, ethology, equipment, and animal husbandry, has at least 300 hours of dog training experience, and has signed a Standards of Practice and Code of Ethics. CBCC-KA, Certified Behavior Consultant Canine, Knowledge Assessed: indicates that a dog behavior consultant has passed a comprehensive exam on applied behavior analysis, consulting skills, ethology, health, and biology, has at least 300 hours of dog behavior consulting experience, and has signed a Standards of Practice and Code of Ethics. Fear Free Certified Professional: Trainers who complete the Fear Free Animal Trainer Certification Program acquire the skills to manage and handle dogs and cats alongside the veterinary team during veterinary visits and care to ease the pet’s apprehension regarding exams, procedures, and other care. The techniques may also be used in a home setting for carrying out or administering specific veterinarian-prescribed care plans or routine care like grooming. Most important, the Fear Free animal trainer is equipped to prepare pets for what to expect at the veterinary clinic so they experience the least amount of stress possible.
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