Please note the following policies:
All services must be paid in advance.
A credit card must be on file and we will charge your card automatically for any services completed.
Cancellations for walking appointments and drop in appointments must be cancelled 2-hours in advance. Cancellations done after the 2-hour window will be charged full price for the service.**
All services that require TCC Team Members to have access to your home will need to have a mechanical (not digital) lock-box. If you do not have a lock-box TCC will provide one for a $20.00. A lock-box is required even if you have an electronic/key-less/coded door lock.
For any services provided in your home while you are out of town, you must provide either a local emergency contact who has a key to your home OR you must provide us with a second key which we will hold at our training center until your return.
Group Class reservations must be rescheduled 24-hours in advance, failure to reschedule your class reservation will result in losing that class credit. We will not offer makeup classes. You will need to reschedule within the allotted time frame in order to keep your class credit for that session.
Pet Sitting, Board and Train, Boarding Policy
Overnight services require a nonrefundable, 50% fee to hold your calendar dates. The remainder of your balance will be collected at the start of service using the card we have on file. If you need to reschedule your reservation, your fee may be applied to the new dates of service if you reschedule within 14 days of notifying us of your change in plans.
For Boarding and Board & Train services, we require you to provide us with the name and contact information of a local person who can pick up and keep your dog in the event your dog becomes aggressive or dangerous during their stay with us. While we will do our best during our meet & greet to ensure we do not accept aggressive or dangerous dogs, occasionally a dog will have difficulty adapting to the environment of our boarder’s home. In these cases, your payment for services will not be refunded.
Health and Safety Policy
For the health and safety of all our clients’ pets, your dog must be up to date on flea and tick prevention and all vaccinations, including Bordetella, DAPP/DHLPP, and rabies. Cats must be up to date on rabies and FVRCP.
(We do accept titers.) Please note that this includes services where we visit your pet solely in your home, as pathogens may be transmitted between animals on the clothing and shoes of our team members.
Additional policies may apply to different services. Please discuss all policies thoroughly with your service provider. We do not offer refunds on services or group classes.
**Subscription service clients are given 7 free dog walks per year that cover cancellations.