Please note the following policies:

  • All services must be paid in advance. 

  • Pet sitting, Stay & Train, Boarding, and Board & Train require a nonrefundable, 50% fee to hold your calendar dates. The remainder of your balance is due upon the first day of service. If you need to reschedule your reservation, your fee may be applied to the new dates of service if you reschedule within 10 days of notifying us of your change in plans.

  • For services that require us to have access to your home, we require you to have a mechanical (not digital) lockbox. If you do not have a lockbox, we can provide one to you for a one-time fee of $20. This is required even if you have an electronic/keyless/coded door lock, as these may fail or the batteries may run out while you are gone.

  • For any services provided in your home while you are out of town, you must provide either a local emergency contact who has a key to your home OR you must provide us with a second key which we will hold at our training center until your return.

  • For Boarding and Board & Train services, we require you to provide us with the name and contact information of a local person who can pick up and keep your dog in the event your dog becomes aggressive or dangerous during their stay with us. While we will do our best during our meet & greet to ensure we do not accept aggressive or dangerous dogs, occasionally a dog will have difficulty adapting to the environment of our boarder’s home. In these cases, your payment for services will not be refunded.

  • For the health and safety of all our clients’ pets, your dog must be up to date on flea and tick prevention and all vaccinations, including Bordetella, DAPP/DHLPP, and rabies. Cats must be up to date on rabies and FVRCP. (We do accept titers.) Please note that this includes services where we visit your pet solely in your home, as pathogens may be transmitted between animals on the clothing and shoes of our team members.

 

Additional policies may apply to different services. Please discuss all policies thoroughly with your service provider.